Marketing de servicios : conceptos, estrategias y casos / K. Douglas Hoffman, John E.G. Bateson ; traducción : Guadalupe Meza Staines, Martha Elsa Mauri Hernández
Material type:
TextPublication details: 435 p.Edition: México, D. F. : Cengage Learning, 2012ISBN: - 9786074816334
- HD9980.5 H6418 2012
| Item type | Current library | Collection | Status | Barcode | |
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UT Cancún | Colección general | Available | 12712 |
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