Service Quality Management 

 - 1, Oxon 
 - Madison Ave, New York. 
 - 342p:. i:. 
<br/><br/><label>ISBN: </label>0-7890-1141-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service.
<br/><br/><label>LC Class. No.: </label>GR0387 2020