000
00321nam a2200145 4500
020
_a
0-7890-1141-7
050
_a
GR0387 2020
110
_a
kandampulle, Jay
245
_a
Service Quality Management
250
_a
1, Oxon
260
_a
Madison Ave, New York.
300
_a
342p:. i:.
650
_a
Service.
942
_c
BK
999
_c
9038
_d
9038