000 00321nam a2200145 4500
020 _a0-7890-1141-7
050 _aGR0387 2020
110 _akandampulle, Jay
245 _aService Quality Management
250 _a1, Oxon
260 _aMadison Ave, New York.
300 _a342p:. i:.
650 _aService.
942 _cBK
999 _c9038
_d9038